Terms & Conditions / Home
Welcome to silvialerin.com!
These terms and conditions outline the rules and regulations for the use of silvialerin.com’s Website, located at https://www.staging.silvialerin.com/blog/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use silvialerin.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client/Customer”, “You” and “Your” refers to you, the person who logs on to this website and is compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” , “The Artist” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
All purchases made from silvialerin.com will be subject to these Terms & Conditions and confirmation of your acceptance of these Terms & Conditions.
All dimensions shown on silvialerin.com are height by width by depth.
All prices displayed on silvialerin.com are in British Pound (£). Buyer should check currency conversions on the day of purchase for an accurate price in their own currency. This will be automatically calculated if the customer’s browser allows it.
Taxes are calculated automatically at the checkout.
Before buying an artwork the cost of postage, packaging, insurance, and shipping will be added to the total price, in some cases local customs/import charges may apply. This will be shown on your receipt, and is non-refundable if you should decide to return the work for any other reason except it being damaged, see ‘Cancellations’.
2. A. Cancelling an order after the artwork has been dispatched:
Once having completed the purchase, if, for any reason (except it being damaged, this being notified with the courier at the moment of delivery, see ‘6.DAMAGED GOODS’) you should decide to cancel the transaction after placing your order and once the artwork has been dispatched, you will be responsible for all payment transaction fees, postage, packaging, insurance, customs (if applicable) and shipping costs for the initial shipment of the work, you will also be responsible for the costs of return shipping of the work, including packaging, insurance, shipping and customs costs (if applicable). Upon return of the work to the artist, in identical condition to that in which it was originally sent, reimbursement will be made for the amount you paid less the aforementioned shipping fees and this will only apply if it has not passed 15 days from the day of the receipt. It is advised to leave the artwork in the packaging it was sent in unless for some reason this is not possible, or the packaging is damaged.
2. B. Cancelling an order before the artwork has been dispatched:
In the case of cancelling an order for any reason up until the time the artwork has been dispatched, a full refund will be made, minus any payment gateway transaction fees already incurred. This does not apply to goods bought in person offline. Also please bear in mind that once the artwork has been dispatched it will apply various shipping costs on top of the transaction fees incurred, see ‘Cancelling an order after the artwork has been dispatched’.
2. C. Cancelling an order for artwork collected directly from any of our art studios in the UK or Spain:
There is always the possibility of collecting the sold artwork from our art studios/depot directly, in this case, shipping costs don’t apply. Please send me an email if this would be the case and we will accommodate.
Normal orders will take max. 3 weeks (depending on the location).
Bespoke orders operate to a 4-5 week lead time in normal circumstances* and it depends on the commission size. I will try to accommodate special requests where possible, but please bear in mind my lead times when placing an order.
Silvia Lerin will stay in constant contact with you throughout the entire process and will keep you informed of every detail during this.
* I sometimes find myself in different countries because of doing artists’ residencies, exhibitions, etc… I will inform you via email about the lead times if this would be the case.
Upon placing an order and making payment you will receive a confirmation email. When your order has been shipped you will be sent tracking details. I will monitor the whole delivery process so you can finally receive my art and enjoy it.
15 working days to decide after the arrival of the artwork:
A customer who has purchased artwork from silvialerin.com has 15 working days from the date of receipt to decide if they are happy with the artwork. This does not apply to goods that have been damaged (in which case it has to be notified to the courier at the moment of delivery, see ‘7.DAMAGED GOODS’ of our T&C) or in case it has been ordered or bought in person offline.
If for any reason you decide not to keep the artwork in those 15 days’ return shipment window, you can return the artwork for a refund. This does not include the cost of shipping it to you and the rest of incurred costs (transaction fees, insurance, taxes, and customs fees if applicable). You are also responsible for the cost and the safe return of the artwork, which must be received by us in the same condition that it was at the time of despatch from us unless it has been reported as damaged (see our ‘7.DAMAGED GOODS’ in our T&C).
Note: Return shipping costs are not subsidized and may be higher than the original shipping cost.
To ensure proper insurance coverage, all return shipments must go through silvialerin.com, contact us (info@silvialerin.com) quoting your delivery number, contact details, shipping address, and the nature of your complaint. You can expect a response in 3 to 4 working days.
If you’ve initiated a return within the time frame provided in our return policy, and you’ve communicated to silvialerin.com your intent to return, you’ll receive a quote for the cost of a fully insured return for your approval.
If your art return is approved we will arrange a return label for you to print and ship back the artwork at your local shipping store or alternatively, we will send a courier for its collection (the carrier will contact you to arrange a pickup) – it is vital that the original packaging and paperwork are retained in good conditions in order for our courier to collect and ship safely.
Return Period:
Approved returns must be shipped within 14 days of receiving the return label for standard return shipments, or the return will be considered void. Once the return is considered void, the return shipping label will be removed from your order page.
In case your art will need to be professionally crated and shipped via freight or white glove methods, the return shipping quote must be accepted no later than 14 days from the quote provided or the return will be considered void.
In case of a refund, payment will be done in the buyer’s original payment method.
After 15 days have passed from the day you receive the artwork, the 15-day grace period ends and the artwork cannot be refunded.
Damaged goods received by the artist after an agreed return:
We cannot be held liable should the art be received damaged after a return has been agreed upon. A refund or replacement would not be available in this instance.
7. A. Damaged goods received by the customer:
Artwork is posted with insurance, any goods which are received by the customer that are found to be damaged can be returned to the artist for a refund. It is essential that you inform the artist within 24 hours of receipt of your artwork, in the case of a claim for damage. It is the customer’s responsibility to check there is no discernible damage to the package before signing for the package, if your package is damaged on the receipt you must mark the delivery note/receipt ‘Damaged’ and report the problem to us within 24hrs of delivery. If the delivery note/receipt has been signed in any other way you may waive all rights to claim for any replacement for goods damaged in transit and you will lose your rights for a refund.
Once an item is reported damaged on delivery it cannot be treated as a standard return, because we need to determine how the damage has occurred. For all shipments where it is damaged, we will need to collate the relevant images and documentation because this is a requirement to submit a claim to the carrier, therefore send to info@silvialerin.com photos of the damaged goods and signed documents by the courier stating ‘Damaged Goods’ to speed up the process, as all this information is very useful.
Items that are collected in person from the art studio/depot should be checked before leaving the premises.
7. B. Damaged goods received by the artist after an agreed return:
We cannot be held liable should the art be received damaged after a return has been agreed upon. A refund or replacement would not be available in this instance.
All of Silvia Lerin’s work on silvialerin.com is handmade and a unique piece of art, just as shown in the images on this website.
Minor embellishments and enhancements in the materials used may occur, and colors may vary slightly (specially with hand-pulled print editions). Please consider this when making your handmade purchase.
We employ the use of cookies. By accessing silvialerin.com, you agreed to use cookies in agreement with the silvialerin.com’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, silvialerin.com and/or its licensors own the intellectual property rights for all material on silvialerin.com. The copyright, design, and contents of this website belong to silvialerin.com. All other intellectual property rights are reserved. You may access this from silvialerin.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. silvialerin.com does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of silvialerin.com, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, silvialerin.com shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
silvialerin.com reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant silvialerin.com a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of silvialerin.com; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to silvialerin.com. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of silvialerin.com’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Please read Privacy Policy
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
